FAQ

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FAQ

Questions, answered straight

Everything creators ask before connecting a first account. Missing one? Ask Arton on the contact page.

The real questions

What do you actually access on my accounts?

Statistics, read-only: followers, views, reach, engagement, audience breakdowns and your public posts. You approve it on the platform's own login page, so your password never passes through us. We store the numbers needed to render your kit and nothing else. The privacy policy lists what each platform gives us, how long we keep it and how to delete it.

Can OneMediaKit post for me?

No, and it never will. The permissions we ask for cannot post, comment, message, follow, like or change anything. The platforms enforce that, not a promise from us.

I only have Instagram. Is it worth it?

Yes, and it is free. Free shows one platform, and one platform done properly, with a verified badge and sync stamp on every number, beats a five-platform screenshot collage. Add TikTok or YouTube later and Pro shows them side by side.

How is this different from Beacons or a Canva template?

A Canva template is typed by hand, so it is a claim, and it is stale the day you export it. A link-in-bio kit tab lives under your links and is built for your followers. OneMediaKit is the thing you send to a brand: a dedicated page, PDF and QR with a timestamp on every number, read-only by design. Use whichever you like for your bio; send this one.

Do brands actually trust this?

Brands trust what they can check. Each number carries a verified badge, which means exactly this: synced read-only from the platform, timestamped, never typed by hand. The "What does this mean?" link takes them to a page written for them. Nobody has to trust us; they can read the stamp.

What if my numbers drop?

Then the kit shows the drop, because that is what verified means. Two things soften it: the kit shows trends, so a dip after a big month reads as what it is, and engagement rate sits next to reach, which is what most buyers price on. Brands have seen screenshots hide dips for years; a kit that does not is the point.

Can I cancel? Do you refund?

Cancel in one click; your kit stays live on Free and nothing is deleted. Refund: email support@onemediakit.com within 14 days of paying for Pro or a founding seat and you get the full amount back, no forms.

Where is my data, and how do I delete it?

On our own servers, never sold or shared. Delete everything from your kit settings: connections are revoked, synced numbers and your kit are removed within 30 days, and you get a confirmation email. You can also revoke our access from Instagram, TikTok or Google at any time and the kit stops syncing.

Who can see my kit?

Only people with the password, by default. You send the link and the password to a brand together. One tap makes the kit public, which lets anyone with the link open it and search engines index it; another tap makes it private again.

What happens when the 7-day trial ends?

You move to Free. Your first platform stays visible and refreshes weekly; the others stay connected but hidden; PDF, QR and demographics show a lock. Nothing is deleted, and "Restore Pro" brings it all back in one tap. There was no card, so nothing is charged.

Practical

Which platforms can I connect?

Instagram (Business or Creator account), TikTok, YouTube, your newsletter (Mailchimp) and Pinterest. Free shows the first one you connect; Pro shows all of them.

How long does setup take?

About 60 seconds to see a preview with your handle, about 30 seconds per platform to connect, and your kit is live with a link and a password straight after. Rates, bio and portfolio take as long as you want to spend on them.

Why does the TikTok preview show a sample?

TikTok publishes no public numbers we are allowed to read before you connect, so the preview is a sample kit with your handle on it. Connect TikTok after signing up and your real numbers replace it in about a minute.

Why am I on a list to connect Instagram?

While Meta reviews our app, Instagram connections open to 25 creators at a time. You get an email the moment your batch opens; everything else in your kit works meanwhile.

How does the PDF work?

Tap "Download PDF" on your kit and an A4 twin of the page is generated from the same numbers, with clickable links and the same sync stamps. It is part of Pro; on Free the button shows a lock.

Still wondering about something?

Arton reads every message, usually within one business day.

Ask Arton