FAQ
Questions, answered straight
Everything creators ask before connecting a first account. Missing one? Ask Arton on the contact page.
The real questions
What do you actually access on my accounts?
Statistics, read-only: followers, views, reach, engagement, audience breakdowns and your public posts. You approve it on the platform's own login page, so your password never passes through us. We store the numbers needed to render your kit and nothing else. The privacy policy lists what each platform gives us, how long we keep it and how to delete it.
I only have Instagram. Is it worth it?
Yes. One platform done properly, with a verified badge and a sync stamp on every number, beats a five-platform screenshot collage. Add TikTok or YouTube later and they sit side by side on the same page.
How is this different from Beacons or a Canva template?
A Canva template is typed by hand, so it is a claim, and it is stale the day you export it. A link-in-bio kit tab lives under your links and is built for your followers. OneMediaKit is the thing you send to a brand: a dedicated page, PDF and QR with a timestamp on every number, read-only by design. Use whichever you like for your bio; send this one.
Do brands actually trust this?
Brands trust what they can check. Each number carries a verified badge, which means exactly this: synced read-only from the platform, timestamped, never typed by hand. The "What does this mean?" link takes them to a page written for them. Nobody has to trust us; they can read the stamp.
What if my numbers drop?
Then the kit shows the drop, because that is what verified means. Two things soften it: the kit shows trends, so a dip after a big month reads as what it is, and engagement rate sits next to reach, which is what most buyers price on. Brands have seen screenshots hide dips for years; a kit that does not is the point.
Can I pay monthly?
No, and here is the honest reason. Media Kit is €49 a year, about €4.08 a month — less than a single Canva template you would buy once, use once and buy again for the next design. Monthly billing on that amount would hand a tenth of it to card fees and turn the rest into a subscription you forget you have. Yearly keeps the price where it is, and if you would rather never see a renewal, pay once: €129 for Media Kit, €249 for Media Kit Pro. You get seven days of Media Kit Pro to decide first, a Cancel button that needs no e-mail, and 14 days to change your mind after any payment.
Can I cancel? Do you refund?
A Cancel button on your billing screen, two clicks, no e-mail to write. Everything stays on until the end of the period you paid for; then your kit stays live on Free, at the same address, and nothing is deleted. Refund: email support@onemediakit.com within 14 days of paying, for any plan, and you get the full amount back.
Where is my data, and how do I delete it?
On our own servers, never sold or shared. Delete everything from your kit settings: connections are revoked, synced numbers and your kit are removed within 30 days, and you get a confirmation email. You can also revoke our access from Instagram, TikTok or Google at any time and the kit stops syncing.
Who can see my kit?
Only people with the password, by default. You send the link and the password to a brand together. One tap makes the kit public, which lets anyone with the link open it and search engines index it; another tap makes it private again.
What happens when the 7-day trial ends?
On day 8 your card is charged for the year of the plan you picked, and you get the receipt by e-mail. Cancel before that, in one click from Billing, and nothing is charged: you continue on Free. Your first platform stays visible and refreshes weekly; the others stay connected but hidden; PDF, QR, demographics and the design library show a lock. Nothing is deleted, and picking a plan brings it all back in one tap.
Practical
Which platforms can I connect?
Instagram (Business or Creator account), TikTok, YouTube, your newsletter (Mailchimp) and Pinterest. Connect all five from the first day, the free week included.
How long does setup take?
About 60 seconds to see a preview with your handle, about 30 seconds per platform to connect, and your kit is live with a link and a password straight after. Rates, bio and portfolio take as long as you want to spend on them.
Why does the TikTok preview show a sample?
TikTok publishes no public numbers we are allowed to read before you connect, so the preview is a sample kit with your handle on it. Connect TikTok after signing up and your real numbers replace it in about a minute.
Why am I on a list to connect Instagram?
While Meta reviews our app, Instagram connections open to 25 creators at a time. You get an email the moment your batch opens; everything else in your kit works meanwhile.
How does the PDF work?
Tap "Download PDF" on your kit and an A4 twin of the page is generated from the same numbers, with clickable links and the same sync stamps. It comes with the subscription; during the free week the button shows a padlock.
Still wondering about something?
Arton reads every message, usually within one business day.